Comfortable but newfound shoulder pain

We purchased the Alexander Signature Series with high expectations. And while this is an extremely comfortable mattress, I don't sleep nearly as sound because of shoulder pain I experience throughout the night. I did not have this problem with my previous mattress. I'm a side sleeper and tend to sleep with my arm under my pillow and it causes numbing in my shoulder. Perhaps it'll take more time to get used to the mattress and slight adjustments to my sleeping habits because I really want this mattress to work.

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Ratings from this Sleeper

Back Support

User rated this bed:
Excellent Back Support

Pressure Relief

User rated this bed:
Poor Pressure Relief

Sleep Quality

User rated this bed:
Slightly worse Sleep
Previous mattress was:
Innerspring / Traditional

Stays "Cool"

User rated this bed:
Excellent "Coolness"

Value

User rated this bed:
Good Value
Price paid (approximate):
$1,300 (King) Size

Warranty Service

User rated this bed:
Excellent Warranty Service

Softness Level

User rated this bed:
Just right