Too soft, not supportive enough

I'm on my second mattress from Nest. I requested to return the first one and they said they had a new version of the bed that they felt would fit my needs better, mainly that it wasn't supporting my middle section enough and causing my back pain. Well the one came and it's slightly better, but still not supportive enough for me. So, before the 100 days are up I'm going to request a refund. I just don't know what to get yet. In their defense, my wife really likes the bed. It's a medium soft bed and we're both side sleepers so not sure what the difference is, but it's painful to sleep in for me. For now I've been sleeping on the guest bed in the basement until we figure out what to do.

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    User also said: Customer service
      User also said: Not supportive enough for me.
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      Ratings from this Sleeper

      Back Support

      User rated this bed:
      Very Poor Back Support

      Pressure Relief

      User rated this bed:
      Excellent Pressure Relief

      Sleep Quality

      User rated this bed:
      Much worse Sleep
      Previous mattress was:
      Innerspring / Traditional

      Stays "Cool"

      User rated this bed:
      Fair "Coolness"


      User rated this bed:
      Good Value
      Price paid (approximate):
      $1,500 (Cal King) Size

      Warranty Service

      User rated this bed:
      Excellent Warranty Service

      Softness Level

      User rated this bed:
      Much too soft