Purchased this mattress but was feeling back discomfort during the 100 day free trial. Called to report and spoke directly to the owner who sent me a free replacement that was an improved version of what I purchased. Very easy and responsive. The best customer service I have ever seen. Unfortunately I still am experience some discomfort in my back towards the end of a 7-8 hour sleep period. The best mattress I have had in a long time though so I just am not sure if there is a mattress out there that I won't feel 'some" discomfort. Not willing to complain just because I am not sure if it might just be me and not the mattress.
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