A pain in the back

the mattress provided great support at first, now we've had it almost a year and the mattress is much too soft and lacks support causing back and neck pain. The foam has worn down were we sleep leaving a hump in the middle of the mattress.

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Ratings from this Sleeper

Back Support

User rated this bed:
Poor Back Support

Pressure Relief

User rated this bed:
Excellent Pressure Relief

Sleep Quality

User rated this bed:
Same Sleep
Previous mattress was:
Innerspring / Traditional

Stays "Cool"

User rated this bed:
Fair "Coolness"

Value

User rated this bed:
Poor Value
Price paid (approximate):
$1,299 (King) Size

Warranty Service

User rated this bed:
Not Rated

Softness Level

User rated this bed:
Much too soft