Too firm but nice quality

Researched a lot for this purchase and we were looking for a medium firm to soft mattress. This mattress is much firmer than expected! Nice quality and very supportive, but my husband suffered numb arms and back soreness (200 lbs). I'm 70lbs lighter and although I didn't experience any major uncomfort the bed was not at all memory foam cushy. We switched to the Alexander soft and we love it.