Poor support

This is my second Alexander mattress. The first started sagging shortly after purchase. The warranty claim process was simple. I received a new mattress quickly. The new mattress has also started sagging, however, and I’m very unhappy with the purchase. The mattress at first seems absolutely perfect- it’s soft yet firm and supportive. Quickly the firmness goes away and the softness prevails. This is definitely not a mattress for someone with back problems.

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  • Initial Support
  • Surface Integrity
User also said: Becomes softer over time
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Ratings from this Sleeper

Back Support

User rated this bed:
Poor Back Support

Pressure Relief

User rated this bed:
Fair Pressure Relief

Sleep Quality

User rated this bed:
Slightly better Sleep
Previous mattress was:
Innerspring / Traditional

Stays "Cool"

User rated this bed:
Fair "Coolness"


User rated this bed:
Poor Value
Price paid (approximate):
$1,000 (Queen) Size

Warranty Service

User rated this bed:
Excellent Warranty Service

Softness Level

User rated this bed:
Much too soft