This bed buying experience was a nightmare. The bed initially was shipped elsewhere and I NEVER could get thru to the customer service line live person. Secondly, I had to return a defective platform bed with wobbly legs. I was told I had to donate the frame to a qualifying charity and document it. I did this . And waited beyond the time they said my refund will occur over 10 days and it hasn't happened yet. Again tried multiple times reaching customer service different times of day waiting on hold. And you will have to wait in queue on a chat customer service line. This was an expensive bed and the service is absolutely garbage. Never again from this company
Cons:
- Customer Service
- Issue Resolution
- Price
Ratings from this Sleeper
Back Support
GoodBack Support
Rarely have back aches or stiffness related to this mattress
Pressure Relief
GoodPressure Relief
Infrequent pressure point soreness or loss of circulation
Sleep Quality
SameSleep
Sleep quality or quantity has not changed since owning this mattress.
Stays "Cool"
Good"Coolness"
Rarely sleep hot due to this mattress
Value
FairValue
Fair value for the money
Warranty Service
Very poorWarranty Service
Not at all satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft