Ordered my mattress on Feb 26, as of April 2 I still to not have it. Even worse is that they billed me immediately. You can send emails, leave messages and talk to customer support people. NOBODY will call you back or give you a straight answer. If their bed is anything like their customer service I will be returning it. Horrible experience.
RuthHarrison Township, MI
NECTAR-Customer Service and delivery is horrible!
Cons:
- Customer Service
- Delivery Speed
- Responsiveness
Ratings from this Sleeper
Back Support
Not Rated
Pressure Relief
FairPressure Relief
Occasional pressure point soreness or loss of circulation
Sleep Quality
Slightly worseSleep
Sleep slightly less soundly or consistently since owning this mattress.
Stays "Cool"
Not Rated
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
Not Rated
Softness Level
Too HardPerfectToo Soft
Comments (6)
Hi Ruth! I'm so sorry to hear this happened. Hopefully you are enjoying the mattress is treating you well and you are sleeping soundly on it. If there is anything we can do to make up for the experience you had please do let us know. We have since added more team members to help us be more responsive and ensure we are taking great care of our customers. Please let us know how we can help, Ruth. Thanks so much! Zachariah support@nectarsleep.com
I had no problems with Nectar. It took a little longer (2 weeks) but it's not an oven glove coming from Amazon so I expected a little wait and it was worth it. Love the mattress! Took all the guess work out of buying a great mattress. It cuts out the shady salesmen traditionally bait and switching you at mattress stores. Best purchase I have ever made.
I concur I also ordered a mattress and online it states up to 5 days. Well I ordered on Jun 15th and now they are telling me it wont arrive until July.
This company is running a ponzi scheme, so beware. They charge your card on the promise of shipping in a certain time frame only to hold your funds long past the date, then they issue you FedEx tracking numbers that are not really your shipment just a tracking number. They are being investigated in several states for fraud. Avoid this chinese made mattress.
Official Response
I'm so sorry to hear about your experience with us. We are a young company and have had more growth than expected. Demand is high and we are working hard to keep up. We encourage our customers to reach out to us directly for a resolution to any situation and would welcome the opportunity to correct any issue that you have had. Our team is here to assist you instantly via chat on our website, by phone, or email. Please don't hesitate to reach out if we can help with anything at all. Your feedback is appreciated. Again, sincerest apologies! Elizabeth from Nectar
Horrible non-existent customer service. Ordered mattress and bed frame. Fed Ex tracking sd it would be delivered Friday. I took off work at lunch to wait for it. Never showed up. Shipper sd call Nectar. I call Nectar and am on hold for 20 mins for customer service then the phone just disconnects right at the 20 min hold mark. I email, no response. I try and web chat them from their website and Ive been waiting 10 mins with another 13 mins of waiting. Im sure it will just end the chat after 10 mins. Shipping and customer service issues are real. I read about it before ordering thinking how bad could it be ..... really consider a different company.