Good mattress, great delivery, poor post sales support

Pre sales was good, The bed is good, the delivery service was outstanding. The post sales support was bad. I called to complain about a defect in the bed frame we purchased, I was unable to assemble it as it was delivered, I was assured it would not be a problem, I could ignore the defective part. I felt after spending close to $4000 on mattresses and a frame my request was reasonable. I requested they sent me a replacement part, they said they would not however I could pick one up at their store front. They then told me they would call back on Monday, they did not call. They were rude on the phone. Unfortunately this single bad experience in an otherwise reasonable one has let me to not recommend this company to my friends and family.

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Pros:
    User also said: Good mattress so far (only a few weeks so far)
    Cons:
      User also said: The post sales support is poor.
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      Ratings from this Sleeper

      Back Support

      User rated this bed:
      Good Back Support

      Pressure Relief

      User rated this bed:
      Excellent Pressure Relief

      Sleep Quality

      User rated this bed:
      Slightly better Sleep
      Previous mattress was:
      Latex

      Stays "Cool"

      User rated this bed:
      Good "Coolness"

      Value

      User rated this bed:
      Good Value
      Price paid (approximate):
      $2,300

      Warranty Service

      User rated this bed:
      Very poor Warranty Service

      Softness Level

      User rated this bed:
      Just right