THE RUNAROUND

I purchased a Natural Form Mattress several years ago. Although they have a sleep guarantee, they are quite difficult to deal with if you have an issue later on. I have written the following review of their product and hope no one else will have a similar experience. REVIEW: Natural Form Self-Adjust Technology (SAT) King Mattress by WCW Inc. DO YOU LIKE TO GAMBLE? I am sure this could be a very good mattress, but we seem to have a ‘lemon’ and unfortunately, WCW seems completely unaware that sometimes a product is simply more than the sum of its parts. They have taken the time to replace many of the interchangeable parts of the mattress, but refuses to replace the mattress as a whole! Anyone behind the initial contact seems insistent on hiding behind the customer service reps so it is impossible to discuss the issue with a higher power. How do I know there is a problem? – the left and the right operate separately and one side is perfect. The other is clearly defective and even after replacing parts, it hasn’t changed a thing! It is unfortunate that this company does not stand behind its product as a whole, but simply tries to pass off procrastination as customer service.

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Pros:
  • Adjustable Comfort
Cons:
  • Product Quality
  • Overall Support
  • Overall Value
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Ratings from this Sleeper

Back Support

User rated this bed:
Poor Back Support

Pressure Relief

User rated this bed:
Poor Pressure Relief

Sleep Quality

User rated this bed:
Not Rated

Stays "Cool"

User rated this bed:
Fair "Coolness"

Value

User rated this bed:
Not Rated

Warranty Service

User rated this bed:
Not Rated

Softness Level

User rated this bed:
Much too soft