so disappointed

My husband and I purchased this mattress with our wedding money. We both have allergies so we really liked the hypo allergenic, organic qualities. It was very comfortable in the store and the sales person assured us it did not hold heat. We specifically asked as we knew this was an issue with latex mattresses. We were never told about body impressions. Within a month it felt like we were sleeping in 2 seperate beds with a lump inbetween us. This was one of the main reasons we wanted to get rid of our old bed! We also would wake up several times throughout the night drenched in sweat. (good thing we weren't too close to each other!) I have also developed back pain in the last 3 months. Coincidence? The store we bought it from would/could not do anything for us and suggested we call Natura directly. Natura insists that body impressions of up to 1.5" are "normal" and the mattress should not hold heat. Unless I can prove the indentations are deeper than 1.5" there is nothing they will do. I am so dissapointed with the mattress, with the store, with the customer service and with being out $1,000. PLEASE do your research before buying this brand!

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Pros:
  • Allergen Resistance
  • Natural Materials
User also said: hypo allergenic
Cons:
  • Retailer Service
  • Surface Integrity
  • Temperature Control
  • Warranty Terms
User also said: permanent body impressions within 1 month retains heat
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Ratings from this Sleeper

Back Support

User rated this bed:
Poor Back Support

Pressure Relief

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Not Rated

Sleep Quality

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Not Rated

Stays "Cool"

User rated this bed:
Not Rated

Value

User rated this bed:
Very poor Value

Warranty Service

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Not Rated

Softness Level

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N/A
Not Rated