This mattress is not worth the money! We are 7 years in and It started to sag after a few years. We called the company, they told us we have to pay for an inspector to come out, gave us the runaround. Horrible customer service. Please please stay away from it. The “10 year warranty” is fake, they give you the run around and at the end you’re unable to get a replacement. I weigh (50kg) much less than my husband (70kg) and every night I feel as if I’m sucked into a vortex, climbing out of a pit in the middle of the bed. I wish I would have listened to the reviewers who listed this problem prior to purchase. I feel angry that we spend so much money on this junk.
Cons:
- Customer Service
- Surface Integrity
- Overall Value
- Warranty Claims
Ratings from this Sleeper
Back Support
Very PoorBack Support
Always have back aches or stiffness related to this mattress
Pressure Relief
Very PoorPressure Relief
Constant pressure point soreness or loss of circulation
Sleep Quality
Much worseSleep
Sleep much less soundly or consistently since owning this mattress.
Stays "Cool"
Very Poor"Coolness"
Always sleep hot due to this mattress
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
Very poorWarranty Service
Not at all satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft