No response for warranty - Remote died and now I'm stuck

We purchased the complete Split Cal King adjustable bed setup. Remote worked for a few years, but was always "spotty". You had to "aim" the remote at just the right spot. We dealt with it. Now, the remotes (one for each side) don't work at all, despite hours of trouble shooting. I contacted REM to see if what the warranty would get me. To my pleasant surprise, the President emailed me back, requesting me to take a picture of my remotes, and text the picture to him. No reply, and it's been a week. We are in the market for a new set of mattresses, as the REM mattresses compress terribly in the middle, and provide no more support. They actually cause incredible back pain when you sleep on your side. I have not been impressed with the product. I feel terrible about having to chuck this whole system to the landfill, but REM doesn't support the product, so that's what will happen. Please be wary of the home shows that pitch this product as the solution to everything. Thousands of dollars later, there is no warranty support. Buyer beware.