Have had 9 months. Contacted Custer service, they do minimal and I have to do all the follow up. Do not return calls. Save your money and pay more for the real deal. Husband has bad back, very disappointed after this investment no relief for him. Wish I had done more research and read more reviews.
SoniaVentura, CA
Not the same one tested in store/difficult customer service
Pros:
- Adjustable Comfort
- Edge Support
- Motion Isolation
Cons:
- Overall Comfort
- Overall Durability
- Natural Materials
- Overall Support
- Surface Integrity
- Overall Value
Ratings from this Sleeper
Back Support
PoorBack Support
Often have back aches or stiffness related to this mattress
Pressure Relief
PoorPressure Relief
Frequent pressure point soreness or loss of circulation
Sleep Quality
Much worseSleep
Sleep much less soundly or consistently since owning this mattress.
Stays "Cool"
Fair"Coolness"
Sometimes sleep hot due to this mattress
Value
Not Rated
Warranty Service
Not Rated
Softness Level
Too HardPerfectToo Soft
Comments (1)
Official Response
Hi Sonia can you please put your last name is so that we can help you? We do not have any orders in the name of the Sonia and we specifically do not have any outstanding customer service issues per your original contract you do have a comfort exchange please contact our main office at 714-223-2830 or my direct cell at 310-351-4440. If you could kindly put your last name on this review we can help research your order. However at this time we do not have any outstanding issues or any contact to our main office from you . Please give us the opportunity to help you and get you sleeping better. Randy Maddix President Rem Sleep Solutions