I had a pleasant experience from the start. I called late evening and the president of the company took my call. He answered all my questions and so I chose to purchase the mattress despite that I had not laid on a sample. The mattress was shipped a few days earlier than the anticipated ship date. Unfortunately, the mattress was damaged along the way. I appreciated a call from the shipping company to tell me the issue so I would not have to worry about sending the mattress back on my own. I contacted REM about the problem and they promptly initiated another mattress order for me. I received another mattress several days later. I'm very pleased with my purchase. I feel like I'm getting a fantastic night's sleep.
Pros:
User also said: I can sleep comfortably in any position.- Overall Comfort
- Delivery Speed
- Issue Resolution
- Overall Support
Cons:
User also said: The mattress is very heavy. There is a slight odor but have read it is temporary.- Maneuverability
- Smell
Ratings from this Sleeper
Back Support
ExcellentBack Support
Never have back aches or stiffness related to this mattress
Pressure Relief
Not Rated
Sleep Quality
Not Rated
Stays "Cool"
Not Rated
Value
ExcellentValue
Excellent value for the money -- a great deal
Warranty Service
Not Rated