My mattress is sinking after 5 years (giving me lower back pain), I contacted support and they will not consider my case because the mattress does not sink more than 1.25" with no weight on it (ridiculous), I sent them pics of my mattress sinking 1.25" when I place a gallon of water on the side I sleep and barely sinking in the middle where no one sleeps, I also placed 5 gallons jar and it was sinking 8". Imagine what a person weight does, I have to sleep in the middle now to avoid back pain. Their 20 year warranty (according to them) only applies to a sinking mattress (at least 1.25") with no weight on it. what mattress does that, so there is no warranty.
Cons:
- Back Support
- Surface Integrity
- Warranty Claims
Ratings from this Sleeper
Back Support
Very PoorBack Support
Always have back aches or stiffness related to this mattress
Pressure Relief
PoorPressure Relief
Frequent pressure point soreness or loss of circulation
Sleep Quality
Much worseSleep
Sleep much less soundly or consistently since owning this mattress.
Stays "Cool"
Good"Coolness"
Rarely sleep hot due to this mattress
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
Very poorWarranty Service
Not at all satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft