Posted by Debbie E from Los Angeles, CA on August 4, 2011
Extremely disappointed after spending $$$$ on a Kluft Cal King firm, Royal Sovereign. Severe body contouring, the middle has a huge hump that's like sleeping with a 3rd person in the middle. Kluft says it's normal for 1.5" depression. At 3weeks we are at 1" depression, When you go to a hotel you don't see a hump in the middle of the bed. I am under 140lbs, and my husband is 165, there shouldn't be a lump anywhere on a 3 week bed and for Kluft to indicate that this is normal with all the beds is ridiculous. DO NOT BUY!!!
By Lilly Menzell on January 10, 2013 — We understand that you are unhappy with the mattress set you purchased and We are more than willing to work within the guidelines of the manufacturer's warranty to service your concerns.Upon your approval, we can make arrangements to have your sleep set inspected for any manufacturer defects. If the product is found defective under the guidelines of our warranty it will be repaired or replaced at our option. (see aireloom.com click warranty tab) Please feel free to contact our customer service department if you would like to proceed with an inspection.
By Linda Menzel from Aireloom Bedding on March 21, 2013 — We are sorry to hear of your dissatisfaction with the Aireloom product you purchased from Art Van. As the manufacturer, we provide a warranty and clearly state what is covered so there are no suprises. (To see our warranty go to http://www.Aireloom.com, click on warranty) Please contact our warranty department at 909-373-4211 to discuss your concerns.
Reviewer: Debbie E
Location: Los Angeles, CA
Joined: Aug 4, 2011