Bought it 18 months ago. Started to sag and dip after 30 days. Initial complaint to the selling store met with no response. Toughed it out until one month ago and contacted store again. Sent their own "inspector" . He tried hard to not get a measurement of 1.5 inch of sag. Even used a wooden stick to measure that gave him at least a quarter inch advantage. Finally agreed it was defective and said store would be in touch. Still waiting. Do NOT buy Kingswood! Another company run by "private equity firm". The mattress business is corrupt. Consumers don't stand a chance.
BillCincinnati, OH
Bigger Dips Than Roller Coaster!
Cons:
- Issue Resolution
- Surface Integrity
Ratings from this Sleeper
Back Support
PoorBack Support
Often have back aches or stiffness related to this mattress
Pressure Relief
PoorPressure Relief
Frequent pressure point soreness or loss of circulation
Sleep Quality
Much worseSleep
Sleep much less soundly or consistently since owning this mattress.
Stays "Cool"
Good"Coolness"
Rarely sleep hot due to this mattress
Value
PoorValue
Poor value for the money
Warranty Service
FairWarranty Service
Moderately satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft