Don't trust the in store computer sleep surface diagnostic test. The printout said my wife needed a Med. Firm (Blue) I needed a Extra Firm (Red). Bob Mills could provide this dual surface requirement in multiple sizes, but none are kept in stock. We ordered a Cal. King with the surfaces listed on the store printout along with the other items required by the store to validate the factor warranty and the 90 day store sleep guarantee. After trying to sleeping on the mattress for several weeks it remains very uncomfortable for both me and my wife. Last week we when back to the Bob Mills store we bought it at to activate the store 90 days sleep guarantee. The sales manager told us that the guarantee didn't cover custom orders nor did they stand behind the surface diagnostic. Don't fall for their TV commercial where Bob Mills says "We got your back" it seems Bob only has your "back pocket" in mind.
RobertHarker Heights, TX
Worst buy I ever made, it was a $ 8,000.00 mistake.
Pros:
- Delivery Cost
- Motion Isolation
- Natural Materials
Cons:
- Overall Comfort
- Edge Support
- Flip-Ability
- Initial Comfort
- Issue Resolution
- Pressure Relief
- Return Policy
- Overall Support
- Transparency
- Overall Value
Ratings from this Sleeper
Back Support
PoorBack Support
Often have back aches or stiffness related to this mattress
Pressure Relief
PoorPressure Relief
Frequent pressure point soreness or loss of circulation
Sleep Quality
Much worseSleep
Sleep much less soundly or consistently since owning this mattress.
Stays "Cool"
Don't know"Coolness"
Don't know or not sure
Value
Not Rated
Warranty Service
Not Rated
Softness Level
Too HardPerfectToo Soft