We have had our iSleep for 6 years. This was an investment to us. My temperature control box stopped working. I live in NE, it's January and I'm little so I need that extra heat. I emailed the company this am, and within 15 mins, probably less, the President of the company, Lynn, called me. I explained what had happened and knew we had to pay half of the cost because our 100% warranty was for the first 3 years and 50% for year 4-20. Not only was he so great over the phone, he actually cared. He asked how the rest of the bed has treated us over the years. We talked about the cold weather that was coming here over the weekend and he said he would have my replacement to me tomorrow. Not just the control box, he told me to take my old mattress pad and control box and get rid of it. He is replacing the entire mattress pad with the heating coils and the temperature controller for it. I have never needed to contact them before this because the bed was made for our needs. Back problems and such! So, as soon as I got off the phone with him, I went to my facebook page and told my friends to go to iSleep if they needed a new mattress. So impressed with how they handle everything. Thank You Again Lynn!
Pros:
- Customer Service
- Professionalism
- Temperature Control
Ratings from this Sleeper
Back Support
ExcellentBack Support
Never have back aches or stiffness related to this mattress
Pressure Relief
GoodPressure Relief
Infrequent pressure point soreness or loss of circulation
Sleep Quality
Much betterSleep
Sleep much more deeply and/or consistently since owning this mattress.
Stays "Cool"
Excellent"Coolness"
Never sleep hot due to this mattress
Value
ExcellentValue
Excellent value for the money -- a great deal
Warranty Service
ExcellentWarranty Service
Completely satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft
Comments (2)
Official Response
Thank you for sharing this, Michelle. And thank you for your loyalty to iSleep. I am sorry that you had trouble with the temperature control on your bed, but everyone here wants you to be comfortable on your iSleep bed for at least 20 years. Life is good with customers like you.
Official Response
Michelle, As regional iSleep Vice President & responsible for quality & warranty in the field both of the Larson's make my job a joy. They are both passionate about providing the best warranty response & superior service and are the reason iSleep is number 1 rated bed in the United States. by Larry Long on February 3, 2021.