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AndrewPlymouth, MI

Repeat and very happy customer

I had my previous iSleep for about 17 years. The bed was/is still excellent but I had an electrical issue on the pump motherboard. May have been a surge. I tried finding a pump but then saw the toll free number on the back of it. On a long shot I called the number and they answered! I was just as shocked when they told me that they have a 20 year warranty on their mattresses and I could buy another pump but for a bit more I could get a reduced cost new one! While I thought the old one could go another 17 years it is seriously that good, I thought why not get a new one? While these are inexpensive vs competitors (don't fall for their selling point of 99 different settings! ) they aren't built cheap. Also, I just helped my friend move. It took three of us to cram his box spring and traditional mattress up the stairs. I'm telling you if you ever have to move your bed you'll love yourself for getting this one. So easy to move and setup. Granted it was my second one but I had this put together in like 30 minutes. There was no hard sell and I had a few conversations with them. Very helpful and customized to how I and my partner sleep. As an added bonus it even came with a heated mattress pad. Now that was just the cherry on top as I wasn't expecting that! ***You spend 1/3 of your life in your bed. How you sleep in that 1/3 completely affects the quality of the other 2/3 of your life. This is the place to invest money people! Love my bed!***

Pros:

User also said: Adjustable comfort, warranty support
  • Adjustable Comfort
  • Maneuverability
  • Professionalism
  • Temperature Control
  • Overall Value
  • Warranty Claims
  • Warranty Terms

Ratings from this Sleeper

Back Support

5 / 5
ExcellentBack Support

Never have back aches or stiffness related to this mattress

Pressure Relief

5 / 5
ExcellentPressure Relief

No pressure point soreness or loss of circulation


Sleep Quality

3 / 5
SameSleep

Sleep quality or quantity has not changed since owning this mattress.

Stays "Cool"

5 / 5
Excellent"Coolness"

Never sleep hot due to this mattress


Value

5 / 5
ExcellentValue

Excellent value for the money -- a great deal

Warranty Service

5 / 5
ExcellentWarranty Service

Completely satisfied with the manufacturer's response to my warranty claim or other problems


Softness Level
Too HardPerfectToo Soft
Comments (1)
Official Response

Thank you Andrew! Seventeen years and on to the next twenty. Thank you for your loyalty and giving us the opportunity to keep you comfortable and sleeping well. Sleep well, Lynn

By Ron Larson on July 30, 2019