Such peaceful, comforting and nurturing sleep!!!

I was so impressed by the way we customized my bed. Under the soft pillow top are two latex or foam pads, and then the air mattress. With the owners help, I decided on a firm 3" foam. The other latex pad, which is 2" thick, is medium firm. You can mix and match different strength pads to find the degree of firmness or softness you want. Initially, I thought I wanted them both firm, but, this company has done incredible research and studying of this field, and pointed out that two firm pads might not give my back what it needed. My back would need some softness so that it would not resist the firmness and tense up in spots. I could always return one and get a firmer or softer or medium one if I did not find this working for me. But, it did work, and I find such wonderful comfort sleeping this way. They really do extensive research, and really do know how to guide a person to their best sleep. As if this is not enough, they have the most caring and stellar customer service I have ever encountered ANYWHERE! They treat customers like family and go to such extremes to help answer all questions and provide wonderful solutions on all areas of bedding and sleeping. They have detailed records on my purchase and remember me by name when I call. Another thing I would like to mention.....When I bought this I was a single 64 year old woman, and I was not sure if I could manage putting this bed together by myself. I also was leery about bringing the boxes up a set of stairs to my bedroom. I asked for the "White Glove" service, but it turned out I didn't end up using it!! The boxes were not too bad and I did not struggle very much bringing them up stairs. I was amazed at the efficient packaging. I was so impressed that most of the bed was put together and in place before I even took it out of the box (The side rails and the air mattress were in place and the polymer coils were velcroed in). From there, it was very easy to set up. So remarkable and a wonderful asset to my health!!