Seriously, We originally bought an iSleep mattress in 2009. There was a small issue that was resolved within a couple days. In 2018 (**almost 10 years later**), and a move to the midwest, the mattress had gotten a bit worn and more than a bit dirty. It also wasn't holding air like it had in the past. I called up and got Larry Long who was a tremendous help in replacing the existing mattress. Yes, I said 'replace.' We did have to pay some (50%) of the full price to replace the mattress. Oh, I didn't mention the warranty - AWESOME. Call them and check it out. We got the new mattress shortly. Larry called to make sure it was working well and we were happy - who does that? iSleep does. We love this mattress, we sleep GREAT, and the customer service is top notch! Get one of these things - you will sleep better for it.
CarolSchaumburg, IL
Like sleeping on air :-)
Pros:
- Customer Service
- Issue Resolution
- Warranty Claims
- Warranty Terms
Ratings from this Sleeper
Back Support
GoodBack Support
Rarely have back aches or stiffness related to this mattress
Pressure Relief
GoodPressure Relief
Infrequent pressure point soreness or loss of circulation
Sleep Quality
Much betterSleep
Sleep much more deeply and/or consistently since owning this mattress.
Stays "Cool"
Fair"Coolness"
Sometimes sleep hot due to this mattress
Value
ExcellentValue
Excellent value for the money -- a great deal
Warranty Service
ExcellentWarranty Service
Completely satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft
Comments (1)
Official Response
Carol, Thank you for the review. Moving can be stressful, it's good that we were able to make it a little less so. We plan to keep you comfortable and sleeping well for the next 20 years! Sleep well, Lynn