I ordered a replacement bladder for one side of the bed. It is now 1 month and I am still sleeping on the couch. I have spoke to 4 diferent people there, 2 said the part was about to be shipped out, 1 said they were going to send a foam pice to put in until they could get the other piece out. All 4 said they would call back with confirmation. Did not here from a single one. The bed is good but there customer service has been horrible. I will never refer another patient of mine to this company.
JonathanLeander, TX
Horrible service on replacing parts.
Cons:
User also said: Customer service- Customer Service
Ratings from this Sleeper
Back Support
FairBack Support
Sometimes have back aches or stiffness related to this mattress
Pressure Relief
Don't knowPressure Relief
Don't know or not sure
Sleep Quality
Slightly betterSleep
Sleep slightly more deeply and/or consistently since owning this mattress.
Stays "Cool"
Fair"Coolness"
Sometimes sleep hot due to this mattress
Value
FairValue
Fair value for the money
Warranty Service
Very poorWarranty Service
Not at all satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft