There was only one year when I received poor customer service. Out of the 3-5 times I have called over 10 years for: initial questions, a replacement air cylinder, or replacement mattress cover, I received good customer service. Most recently Larry Long corrected an error in ordering a new mattress cover. There had been a delay based on expected back-ordering. He made an additional phone call and tracked down the last remaining double-sized cover in the warehouse. He had them quickly ship it to me. We followed up to make sure I received the mattress cover and it was working. He was very polite and provided great customer service!
catherineSpringfield, VA
Customer Service
Ratings from this Sleeper
Back Support
GoodBack Support
Rarely have back aches or stiffness related to this mattress
Pressure Relief
ExcellentPressure Relief
No pressure point soreness or loss of circulation
Sleep Quality
Much betterSleep
Sleep much more deeply and/or consistently since owning this mattress.
Stays "Cool"
Good"Coolness"
Rarely sleep hot due to this mattress
Value
ExcellentValue
Excellent value for the money -- a great deal
Warranty Service
GoodWarranty Service
Very satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft