Called Isleep because my chiropractor claimed it was a great bed. Talked with the salesman, Lynn, about the bed for a bit and asked if it came with a metal frame so we wouldn't have to go buy a new one, Lynn stated it did. Received bed, metal frame was not included, the bed was nothing as explained, it seemed to be very cheap material and was very uncomfortable. The actual "heating element that works with your body" is actually a heating pad from a brand you can purchase at WALMART. Had my husband call the company and try to send it back, they talked him into waiting for a bed frame that did not come when it was supposed to, and an extra padding of foam to try and help the comfort. Extra padding never came and neither did metal frame, so spoke with the company again and had them cancel my order. Tried to get the bed sent back as soon as we could, got the run around from the company multiple times. Lynn would not return calls or emails for weeks at a time. Finally got the bed packaged as told to do so and the original foam that was included ripped, spoke with Lynn, he said to just throw it out because it wasn't any good, and to not send the box frames back because they would cost too much to send back. Waited and waited for company to credit us back the $500 we had put down for the bed and never received it. My husband called the company and finally filed a complaint, spoke with the president of the company who claimed we kept the parts that were worth more than $500 and they were not going to credit us back. We did exactly what we were instructed to do, and told we were going to receive our refund and now they're telling us they will not refund our money because we did what they instructed us to do. This bed is an absolute joke, and so is the company that manufactures/sells them. Very poor customer service. The bed itself would have cost my husband and I close to $4,000. Luckily, we sent it back and were only ripped off the $500 we originally put down for a small payment. I would not recommend this bed to anyone!
KariRock Springs, WY
Terrible bed. Did not honor refund either.
Cons:
- Appearance
- Assembly
- Center Support
- Overall Comfort
- Customer Service
- Delivery Cost
- Delivery Service
- Delivery Speed
- Edge Support
- Financing
- Flip-Ability
- Initial Comfort
- Initial Support
- Issue Resolution
- Motion Isolation
- Pressure Relief
- Price
- Product Information
- Professionalism
- Promotions
- Removable Cover
- Responsiveness
- Retailer Service
- Return Policy
- Sales Pressure
- Sex
- Shopping Efficiency
- Slow Response
- Sound
- Overall Support
- Temperature Control
- Transparency
- Overall Value
Ratings from this Sleeper
Back Support
PoorBack Support
Often have back aches or stiffness related to this mattress
Pressure Relief
PoorPressure Relief
Frequent pressure point soreness or loss of circulation
Sleep Quality
Much worseSleep
Sleep much less soundly or consistently since owning this mattress.
Stays "Cool"
Don't know"Coolness"
Don't know or not sure
Value
Not Rated
Warranty Service
Not Rated
Softness Level
Too HardPerfectToo Soft
Comments (1)
Official Response
I am very sorry that we were not able to help Kari and her husband. They were polite and showed patience and obviously were in need of a better bed. The doctor working with them has helped many people in their area to sleep better, but this one did not work out. To make this easier for Kari and her husband try the bed we agreed to a $500. initial payment. When the order was taken, Kari said she did not need a metal frame, but when the bed arrived, her husband called to say they needed one. We put an order in to rush a frame to them. Then Kari called to say there was no need because they were sending the bed back. So, we cancelled the frame order. After talking with Kari's husband, he agreed to try different foam in the bed to achieve the feel they each wanted. This is part of our 100 night trial period, we can adjust components in the bed and almost always achieve the comfort that the customer is looking for. Before the foam could ship we received a call to cancel the foam because they were going to return the bed. Then we received a call from them angry that the foam had not shipped. At this point we all agreed that it would be best to return the bed for credit. They have kept the solid wood foundation to be used with their next bed and a three inch foam topper that they informed us that they had damaged and wanted to pay for. Contrary to our return policy we paid all shipping to our factory. So we did not bill them an additional $500. for shipping and for the foam topper.