Long enough for the year warranty to end

For $1200, I expected to get more than 3 years from this mattress. I wake up every few hours with lower back pain and can barely stand in the morning until I've stretched and gently removed myself from the bed. When I try to roll or move during the night, I feel like I'm trying to get out of a hole. I contacted mattress firm about this and the customer service rep said that he didn't know how much money I spent on the mattress but I get what I pay for and that my warranty was ended after a year. Basically that I'm out of luck with any support. Super unhappy and kind of at a loss.

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Ratings from this Sleeper

Back Support

User rated this bed:
Very Poor Back Support

Pressure Relief

User rated this bed:
Excellent Pressure Relief

Sleep Quality

User rated this bed:
Slightly worse Sleep
Previous mattress was:
Innerspring / Traditional

Stays "Cool"

User rated this bed:
Good "Coolness"

Value

User rated this bed:
Poor Value
Price paid (approximate):
$1,223

Warranty Service

User rated this bed:
Very poor Warranty Service

Softness Level

User rated this bed:
Slightly too soft