2 month old mattress. Noticed mold covering mattress bottom.

We have been disappointed with mattress since we bought it. It does not have much support. Husband and I seem to roll to middle of mattress. We figured we made a mistake and we would suck it up. Today while changing the bed I noticed there was mold all across the bottom side of mattress. We have kept a mattress pad on the bed since it was purchased. We have not spilled anything on it. As the man at the mattress firm said when I Called to see what to do, " I've never heard of that before". I have never bought a mattress that did that before. When I called the 1-866-942-3551 the women I spoke with said that mold was not covered under warranty. She also asked if I had left the plastic the mattress came in, on it. Nope wouldn, t do that. I don, t know why it would or could have mold on the bottom. All I Do know is that I am a disatisfied customer and I Would not recommend buying a mattress at Mattress FIrm.

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Ratings from this Sleeper

Back Support

User rated this bed:
Very Poor Back Support

Pressure Relief

User rated this bed:
Very Poor Pressure Relief

Sleep Quality

User rated this bed:
Much worse Sleep
Previous mattress was:
(Other)

Stays "Cool"

User rated this bed:
Fair "Coolness"

Value

User rated this bed:
Very poor Value
Price paid (approximate):
$509

Warranty Service

User rated this bed:
Very poor Warranty Service

Softness Level

User rated this bed:
Much too soft