3 months after we bought the mattress it started developing holes. The mattress is now causing my wife and I to have back and kneck problems. Five Star will not respond to calls or emails. I would never purchase from them again.Pure crap! I would never recommend five star mattress to anyone. It has poor quality and customer service sucks!
Brent HToccoa, GA
Terrible big holes on each side. Piece of crap
Pros:
User also said: Liked it in the showroom- Initial Comfort
Cons:
User also said: Sorriest mattress I ever owned!!- Responsiveness
- Overall Support
- Surface Integrity
Ratings from this Sleeper
Back Support
Very PoorBack Support
Always have back aches or stiffness related to this mattress
Pressure Relief
Not Rated
Sleep Quality
Not Rated
Stays "Cool"
Not Rated
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
Not Rated
Comments (2)
Why did you not go back to the place you bought it? They should get it replaced. Industry standards are if it sinks more that 1.5 inches then it is not just body impression.
I did go back to the place I bought it. They came out and measured the holes and said there was nothing they could do because the holes weren't 4 inches! Five Star Mattresses are crap. I wouldn't put inmates on death row on one of those horrible mattresses.