Less than 1 year old & body impression

I have ordered many items from EA and this is the first I am unhappy with. I sent a message to customer service, had a tech come out and measure how deep my body impression was-1"! I never have had a mattress with a body impression. My previous mattress was a Beautyrest. EA responds that I am far off the 1.5" needed to return the mattress and to rotate it. Give me a break! I weigh 130 lbs. I am not a huge person. Every morning I wake up with a lower back ache. That never happened with the Beautyrest. I only purchased this mattress at EA because I was buying other items. Ethan Allen has lost a customer.

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Cons:
  • Back Support
  • Surface Integrity
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Ratings from this Sleeper

Back Support

User rated this bed:
Very Poor Back Support

Pressure Relief

User rated this bed:
Fair Pressure Relief

Sleep Quality

User rated this bed:
Much worse Sleep
Previous mattress was:
Innerspring / Traditional

Stays "Cool"

User rated this bed:
Very Poor "Coolness"

Value

User rated this bed:
Very poor Value
Price paid (approximate):
$1,400

Warranty Service

User rated this bed:
Very poor Warranty Service

Softness Level

User rated this bed:
Slightly too soft