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Chris NMonson, MA

Sagging Nightmare!

We paid $3,000 for a King size with a pillow top and their box springs in 2008-09. In less than a year it started to sag. It is now sagging more than 3 inches. I have to "roll up" the ridge to get out of bed. I called the Englander number on their web site 800 837-5337 Guess what? Wrong number!! Stay away from this bed and this company.

Pros:

User also said: What I like about this mattress? NOTHING!!

    Cons:

    User also said: Sagged 1" in 1 year, 1.5" in 2 years; 4 years later sagging more than 3".
    • Customer Service
    • Long-Term Support

    Ratings from this Sleeper

    Back Support

    1 / 5
    Very PoorBack Support

    Always have back aches or stiffness related to this mattress

    Pressure Relief

    N/A
    Not Rated

    Sleep Quality

    N/A
    Not Rated

    Stays "Cool"

    N/A
    Not Rated

    Value

    1 / 5
    Very poorValue

    Not at all worth the money -- a rip off

    Warranty Service

    N/A
    Not Rated

    Comments (1)

    Same problem we have and they do not stand behind warranty, checked the pressure with a plastic glass and said everything was OK.

    By Jim M on April 23, 2013