feels like your sleeping in a pocket and over time has gotten worse reached out to customer service they asked for pictures etc etc.. provided all information they come back and said that my foundation was poor and the mattress would not be covered they clearly just dont warranty and stand behind their products buyer beware. now to be clear I purchased the recommended foundation from the bed company and its a fully supported Platform bed with 100% support yet they tell me its not sufficient support they just don't want to warranty anything so much for their bragged about 10 year warranty when they will cover within less than 2 years when their is clearly a problem.!!! don't do it do not. buy from them you will regret the purchase. and from reading other reviews it appears that others are having same issues as I am.
Cons:
- Issue Resolution
- Surface Integrity
- Warranty Claims
Ratings from this Sleeper
Back Support
Not Rated
Pressure Relief
FairPressure Relief
Occasional pressure point soreness or loss of circulation
Sleep Quality
Much betterSleep
Sleep much more deeply and/or consistently since owning this mattress.
Stays "Cool"
Fair"Coolness"
Sometimes sleep hot due to this mattress
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
Very poorWarranty Service
Not at all satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft