Trapped in a trench after 18 months!

Wr purchased the Sonno Versa eighteen months ago. My husband's side ( he is not heavy) has developed a trench of 1/2 inch creating a high ridge in the center. We have regularly flipped and rotated with no improvement. DWR and manufacturer consider "body impressions" of 1.5 inches or less normal! The bed is a total loss to us; it is impossible to sleep comfortably. Incidentally, the cover is dryclean only and you cannot use a mattress cover/ protector. The quality of the zipper is poor as well; you have to painstakingly guide it to prevent it jamming.

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Pros:
  • Adjustable Comfort
User also said: Two people can sleep on different firmness choices
Cons:
  • Product Quality
  • Overall Support
  • Surface Integrity
User also said: Overall quality is poor, foam compressed in less than two years.
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Ratings from this Sleeper

Back Support

User rated this bed:
Fair Back Support

Pressure Relief

User rated this bed:
Poor Pressure Relief

Sleep Quality

User rated this bed:
Much worse Sleep
Previous mattress was:
Innerspring / Traditional

Stays "Cool"

User rated this bed:
Fair "Coolness"

Value

User rated this bed:
Very poor Value
Price paid (approximate):
$3,000

Warranty Service

User rated this bed:
Very poor Warranty Service

Softness Level

User rated this bed:
Just right