Bought the bed 10 months ago and it already has a sag that is almost 3 inches and in some areas it is even worse. Took some time to have the complaint reviewed but it was approved...That was a MONTH ago and I'm still waiting for a new mattress. I'm told it is their busy time and I'll have to wait. ALSO, I have to PAY for delivery of the new mattress. I would have rather paid more money for a better mattress had I known that it wouldn't even last a year. Mine has a pro rated 10 yr warranty but it means little if they don't deliver the bed.....
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