Worst Quality Ever - Horrible Craftsmanship

About 16 months ago, my wife and I bought a mattress and box "spring" set at MattressFirm (n Austin, TX) which ran us close to $700. That was a negotiated price where I was able to get $100 - $150 off. A month into ownership, it started to creek like a door without oil and it didn't matter if it was us or our 50 pound son. In addition, the pillow top mattress got a bulge in the middle of it. We contacted MattressFirm who said they couldn't help us and to contact the manufacturer. I called your customer support number. I spoke with a customer support person who after about a literal minute, told us there is no warranty because it's our fault that the box "spring" and pillow top mattress is in the condition it's in. How is it our fault I asked and the lady suggested that we were letting our kids jump on it or having "unnatural adult intercourse." What the hell is "unnatural adult intercourse???" Rough sex??? The lady was rude as hell so I hung up angry and figured we're stuck with it. Last night, we were completely fed up so we removed the box "spring" and placed the mattress on the floor. It was the quietest night sleep we had in over a year. This morning, I pulled the box "spring" apart and what do I find, a box "spring" with no springs! The wood is rotted in several places, support beams were broken and it was made in part with cardboard! There is no flame resistant material. Heck if anything, it resembles what we as teenagers used to use for a bonfire. What angers me even more is the opening statement on your website which says: "We work hard to provide your customers with the highest quality mattresses at the lowest possible price." Well hell, we know why your prices are so low now don't we! Is this even legal, I thought you were required to put out products that were resistant to fire, non-combustible? I intend to post pictures on a number of media pages including Facebook, Instagram, Twitter, KIK, etc. I've already created a condemning video as well which I'll post to YouTube and other similar sites. I intend to contact a local Better Business Bureau branch, CBS 5 Investigates, MattressFirm Corporate and every other vendor / outlet possible if this is not rectified appropriately because this is misrepresentation of quality. I have not been this mad as a consumer in years!

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Pros:
  • Initial Comfort
Cons:
  • Long-Term Comfort
  • Product Quality
  • Overall Support
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Ratings from this Sleeper

Back Support

User rated this bed:
Poor Back Support

Pressure Relief

User rated this bed:
Poor Pressure Relief

Sleep Quality

User rated this bed:
Not Rated

Stays "Cool"

User rated this bed:
Excellent "Coolness"

Value

User rated this bed:
Not Rated

Warranty Service

User rated this bed:
Not Rated

Softness Level

User rated this bed:
Much too soft