Lower back pain

Having spent a significant amount of money on this mattress, we are extremely disappointed with the level of comfort that it has provided. The mattress was fine for the first two months, but has deteriorated ever since, and adjustments such as a topper, pillow placement and sleeping positions have done nothing to remedy the issue. Further, the "pins" on the top of the bed poke up and are very uncomfortable. Mattress Firm are not willing at this point to help with a refund of this shoddy product and Spring Air, the owners of Chattam & Wells have not responded to any correspondence. We are now stuck with a $4,000 mattress that causes daily back pain. We can not recommend this mattress.

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  • Overall Comfort
  • Overall Support
  • Overall Value
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Ratings from this Sleeper

Back Support

User rated this bed:
Very Poor Back Support

Pressure Relief

User rated this bed:
Poor Pressure Relief

Sleep Quality

User rated this bed:
Much worse Sleep
Previous mattress was:

Stays "Cool"

User rated this bed:
Fair "Coolness"


User rated this bed:
Very poor Value
Price paid (approximate):
$3,899 (King) Size

Warranty Service

User rated this bed:
Poor Warranty Service

Softness Level

User rated this bed:
Slightly too hard