Warranty is worthless

Depression appeared in center of mattress after two months. Was told they would repair it at no cost, even though the depression was slightly less than the one and a-half inch they consider normal, if I brought it to the factory. Otherwise there is a standard $100 pick up and delivery fee.

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Cons:
  • Surface Integrity
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Ratings from this Sleeper

Back Support

User rated this bed:
Poor Back Support

Pressure Relief

User rated this bed:
Don't know Not Rated

Sleep Quality

User rated this bed:
Same Sleep
Previous mattress was:
Innerspring / Traditional

Stays "Cool"

User rated this bed:
Poor "Coolness"

Value

User rated this bed:
Poor Value
Price paid (approximate):
$500

Warranty Service

User rated this bed:
Very poor Warranty Service

Softness Level

User rated this bed:
Slightly too soft