We saw the Visco Revolution at our local Mattress & Furniture Express store in Cincinnati. We liked the floor model that we tested in the store so we bought it. It was very comfortable and felt soft but not too soft. After a week or so we decided to talk to "Bill", the owner of the store and he told us "if we don't like the mattress, put it in another room and buy another mattress". It was delivered and setup up by them and there was no receipt or warranty papers left. I had to go back to the store and pick them up. That's when we found out that there isn't a comfort warranty. We also just realized that the bed that was delivered is the Visco Revolution +gel. The one that we tested, liked and bought at the store did not state the "+gel" on the bed. We are wondering if we even recieved the same mattress that we thought we where purchasing. This mattress is supposed to be a soft mattress. It feels like very firm. We are very unhappy and wish that we would have bought a well known brand name mattress.