A Hammock would be better

After several months we noticed that the area where our bodies lay while sleeping was slowly being depressed leaving holes. The side I sleep on is depressed over six inches when I get out of bed in the morning. It slowly rises to about two inches deep. The side that my wife sleeps on has only a small depression. There is a permanent hump in the middle of the bed between where we lay. We called the local store and two representative were sent. A picture was taken and a metal tape measure was placed from the head to the foot of the bed and a measure was done of the depression. So far we have been told the depression is not deep enough and that there was a stain on the mattress. We have been told that the mattress is now out of warranty because of the so called stain. When the mattress was purchased we were told to purchase a mattress protector that has been on the bed since it was delivered. We have requested another visit that we are willing to pay for to show that the so called stain is a design placed at several places on the mattress itself. I have provided pictures of the area that has the so called stain and have been told that we are wrong about the design being there.

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Ratings from this Sleeper

Back Support

User rated this bed:
Good Back Support

Pressure Relief

User rated this bed:
Poor Pressure Relief

Sleep Quality

User rated this bed:
Much worse Sleep
Previous mattress was:
Innerspring / Traditional

Stays "Cool"

User rated this bed:
Good "Coolness"

Value

User rated this bed:
Good Value
Price paid (approximate):
$1,000

Warranty Service

User rated this bed:
Very poor Warranty Service

Softness Level

User rated this bed:
Just right