Mattress is undersized, Customer support is discontinued

While we are very happy with the sleep quality, we are very unhappy with the mattress size. Our "Queen" mattress measures 58x76. This is more like a slightly bloated full-size mattress (56x75) and is not a queen size (60x80). Did you find the review mattress to be undersized? Or is ours defective? Reading more critically on-line, we see many end-user reviews complaining of undersized "box/on-line" mattresses (not Awara specifically, but across all brands). If this is an industry problem, then it would make sense to start including mattress size as part of the review. To date, Awara customer support is MIA. Calling customer support results in a computer generated voice message indicating that phone support has been discontinued. Their website "Chat" javascript is void (using multiple browsers) and they are not responding to emails. This makes me wonder if this company is about to disappear.

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    User also said: sleep comfort
      User also said: Undersized queen, more like a slightly bloated full-size
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      Ratings from this Sleeper

      Back Support

      User rated this bed:
      Good Back Support

      Pressure Relief

      User rated this bed:
      Excellent Pressure Relief

      Sleep Quality

      User rated this bed:
      Slightly better Sleep
      Previous mattress was:
      Innerspring / Traditional

      Stays "Cool"

      User rated this bed:
      Good "Coolness"


      User rated this bed:
      Fair Value
      Price paid (approximate):
      $1,100 (Queen) Size

      Warranty Service

      User rated this bed:
      Very poor Warranty Service

      Softness Level

      User rated this bed:
      Slightly too hard