Sleeping in a hole

This mattress was ok for the first year. Then started developing sagging where we slept. Now has deep impressions and foam is pushed out to the sides. It is very uncomfortable and causes back and neck pain. I contacted the store where I purchased it over a year ago since it was still under warranty. They sent someone out who measured it and recognized the problem. 2 weeks went by and I never heard from them. After several calls I made to the store I was finally told that they couldn't do anything about it even though it was under warranty. I will never purchase anything for that store or from Ashley Co again. Over the years my family and I have made many purchases from them. Not anymore.

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  • Product Quality
  • Surface Integrity
  • Warranty Terms
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Ratings from this Sleeper

Back Support

User rated this bed:
Poor Back Support

Pressure Relief

User rated this bed:
Poor Pressure Relief

Sleep Quality

User rated this bed:
Much worse Sleep
Previous mattress was:
Innerspring / Traditional

Stays "Cool"

User rated this bed:
Fair "Coolness"


User rated this bed:
Poor Value
Price paid (approximate):

Warranty Service

User rated this bed:
Very poor Warranty Service

Softness Level

User rated this bed:
Slightly too hard