Where's the warranty??

RC Willey advertises a 20-year warranty. However, the written warrantee does not seem to exist. RC Willey sold me a mattress for over $2,000, but they cannot provide me with a written warranty. The mattress was delivered with the manufacturer warranty attached, but the 20-year was advertised by RC Willey above the mattress in the floorroom. Customer Services insists it's guaranteed for 20 (pro-rated after 10 years), but they refuse to provide anything in writing. They also advertised they would remove the old mattress. The delivery people refused to take our old mattress.

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Pros:
  • Initial Comfort
User also said: Comfortable -- so far.
Cons:
  • Professionalism
  • Retailer Service
  • Warranty Terms
User also said: Retailer (RCWilley) won't provide a written warranty.
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Ratings from this Sleeper

Back Support

User rated this bed:
Good Back Support

Pressure Relief

User rated this bed:
Not Rated

Sleep Quality

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Not Rated

Stays "Cool"

User rated this bed:
Not Rated

Value

User rated this bed:
Good Value

Warranty Service

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Not Rated

Softness Level

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N/A
Not Rated