I thought the extra padding on top of the bed would hold up but it has left body imprints (indentations) where we lay. We are now waking up with backaches and neck pain. I don't know the procedures and process to get someone out to review it for warranty purposes.
This review is for Therapedic Crescendo Euro Top
Owned for: 5 years
Condition: Slightly worn
45 - 54 years old
Female
Side Sleeper
150-200 lbs
Prefers Softer Feel
Acid Reflux, Allergies, Back Pain, Hip Pain, Neck Pain, Restless Leg
Official Response
Hi Geraldine, I'm sorry to hear of your issues with one of our mattresses. At your convenience, please give us a call at 1-800-314-4433 during our business hours of 9 am - 4:30 pm EST to discuss the warranty process.
Rooms To Go was gracious to exchange my Therapedic Cresce...
Rooms To Go was gracious to exchange my Therapedic Crescendo for another one just like it because it started sagging in the areas we lay after six months. We are of average weight. Now, I have to call the service rep to come out again and measure the dip. Hopeful I can exchange it for a different one all together. I would not recommend this mattress to anyone. It feels great when you lay on it in the store, however it will not hold up for 3 months.
This review is for Therapedic Crescendo Euro Top
Owned for: 1-3 months
Condition: Like new
45 - 54 years old
Female
150-200 lbs
Prefers Medium Feel
Hip Pain, Neck Pain, Restless Leg, Sleep Apnea, Sleeping Hot
