My king sized Sleep Number 360 i8 sunk in the middle within a year of purchase. I contacted Sleep Number. First they sent me a 1 inch thick plain piece of foam the size of the whole mattress. I followed the instructions on how to use it, Useless. Then they shipped the whole big foam thing. Again we followed the instructions (quite a pain) and it was better for about 3 months. Then it sunk in the middle again! We are less than 2 years into this bed purchase; and for $3,000+ and two replacement parts, I have a useless bed.
Sleep Number spends all their money on marketing and pretty stores and then designs and builds and sells shoddy products. The bed was TERRIBLE!
I have asked them to resolve it by refunding me. Of course, I get the party line that it's past the 100-day mark for replacement. I guess this is a $3,00 hard learned lesson.
Don't make the same mistake!!
Do you like experimenting with your sleep? Do you like paying large sums of money for add ons that other products can provide for free? Do you like that half inflated air mattress, going to fall out of the bed, watch your partner bounce when you roll over feeling? This is totally the bed for you!
Pros:
1. It is very easy to setup, and almost weights nothing.
2. Shipping and home delivery was super easy.
3. They give you 100 days to try out the bed.
4. Others say that if you hit your perfect number its like heaven, and you will never change it.
Cons:
1. You become an experiment, if you are one of the people who do not hit their perfect number night one, you only have 99 more to try (they say to try a new number for 3-4 days you can do the math on how many sleepless, tossing filled nights that is).
2. The range of support is not as good as you would think, 100-70 is rock hard, 70-45 you can feel the ridges of the air mattress, 35-10 like sleeping on a half inflated air mattress.
3. Movement. Every tiny movement feels like a 80 dollar air mattress from walmart. (the two chambers side side by side) and forget getting anywhere near the side of the bed.
4. IQ? Seriously this is a near 1000 dollar upgrade that enabled you to control your bed with your phone and see how well you slept last night. Thats it. Pop open your app store and search for apps that do this for you... guess what... most are free.
5. Support was ok once you got into the correct queue, I called three times and waited for over 4 hours to talk to a human. High call volume? Lots of support questions? Not a good sign to me. They did finally get someone to help and they sent some more foam to pack in there.
FYI they give you a hundred days to try out the bed, what they don't tell you is all the bedding you got with it, only 30 days, that home delivery, non refundable, and you are stuck with the bill to send it back. If you got an adjustable base, nope sorry. At least its air, foam, and fancy rainbow colored smoke.
