The store mattresses do not match with what is delivered.
I would not recommend this companies mattresses because the quality of the delivered product is not the same as the mattress in the store.
Additionally, The company does not stand behind their product when the customer is dissatisfied, i.e. return for refund. I have never been so disappointed with a company as this who fails at customer service.
They attempt to put you through all kinds of gyrations in an effort to exhaust your patience with the idea that the customer will drop their disappointment and request for satisfaction, return for refund.
Buyer beware with this company.
This review is for Original Mattress Factory Orthopedic Euro Top
This mattress feels very different than the one I tried in the store. It's a king and needed to be folded in half in order to bring it to an upstairs bedroom. There is supposedly a spring in the center of the mattress and I don't know if that's what created a problem, but the center and sides of the mattress feel very different than the area I sleep in. It has felt like a there's a depression since the very first night. Customer service will do nothing for this. I'm very upset I chose to buy from this company.
This review is for Original Mattress Factory Orthopedic Euro Top
I currently own 2 from The Original Mattress Factory. The above mentioned one and their Serenity Mattress (king), and I am very pleased with both of them but the Serenity is my favorite. My only complaint would be that upon delivery they have a weird odor! It took at least 6 months for the scent to dissipate from the Serenity but, hopefully the new one will not take as long because the odor is not quite as strong. But, be warned that if you do not allow them to air out for a while the smell will definitely be in all of your bed linen!
This review is for Original Mattress Factory Orthopedic Euro Top
