Serta iDirections
Mattress Ratings & Reviews

92/100

Excellent

Based on 100 real owner experiences with this brand.

Back Support

Pressure Relief

Sleep Quality

Stays "Cool"

Value

N/A

Warranty Service

N/A

Average Lifespan

9 Years

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Back Support

Pressure Relief

Sleep Quality

Stays "Cool"

Value

N/A

Warranty Service

N/A

Average Lifespan

9 Years

Shop this Brand

on serta.com

Not sure this product is right for you?

Take the

GoodBed Match Quiz

Write a review of this product

FILTER

100 total ratings, 4 with reviews

Sort by:

SaraGreensburg, PA

Review left on Apr 28, 2025

Great mattress for he money

I am in love with my new Serta X6 mattress. I love a firmer mattress and this does not disappoint at all. I'm waking up with less back pain and can finally sleep without being sweaty when I wake up. Love, love, love this bed.

This review is for Serta iDirections Hybrid X6 Firm

Owned for: Less than a year

Condition: Like new

35 - 44 years old

Female

Side Sleeper

250-300 lbs

Prefers Harder Feel

Arthritis, Back Pain, Plus Size, Sleeping Hot

See full review

BellaCulpeper, VA

Review left on Nov 15, 2023

Sleeping on a pain-free cloud!

I used to dread going to bed because of all the pain I would feel when I would lay down on my much more expensive, memory foam mattress, but when I made the switch to this Serta hybrid, I was so grateful! I lie down and fall asleep, right away, and it generally helps my back and neck pain. I can sleep comfortably on my side with proper support. I’m so grateful I took a chance on this one!

This review is for Serta Whitmarsh Plush

Owned for: 1 year

Condition: Like new

35 - 44 years old

Female

Side Sleeper

100-150 lbs

Prefers Medium Feel

Back Pain, Hip Pain, Neck Pain

See full review

shazzerMacomb, MI

Review left on Apr 5, 2019

Hammock Hell

We were so excited to get this hybrid...the wedding cakes of all beds! After the first 9 months we started to notice our backs were not as supported as when we first brought this mattress home. It was so comfortable, supportive and snugly, bugly! As the months passed we started to have a wall between us....we were both sinking on our sides of the mattress. Each of us had our own hammock and now fight for the "middle ground". We are so disappointed in this mattress that was highly rated in consumer reports and in many of the reviews we read regarding this mattress. I have called the company we purchased it from and they are sending out a representative to measure the " slumping" in inches to see if warranty applies. My fingers are crossed because I am tired of spending money on mattress that don't deliver on their promises. Hammock hell is a real thing when you wake up in the morning with worse back pain than when you went to bed the night before!

This review is for Serta Grovelawn Super Pillowtop

Owned for: 2 years

Condition: Very worn

45 - 54 years old

Female

Back Sleeper

150-200 lbs

Prefers Medium Feel

Back Pain

See full review

dianaOdenton, MD

Review left on Feb 8, 2019

perfect for us

we like a harder bed and this one is perfect for the two of us.

This review is for Serta iDirections Hybrid X1 Firm

Owned for: 1-3 months

Condition: Like new

55 - 64 years old

Female

Side Sleeper

150-200 lbs

Prefers Harder Feel

Back Pain, Restricted Mobility, Hip Pain, Sleeping Hot

See full review

Clovis, NM

Review left on Sep 6, 2025

Ratings from this sleeper:

Back Support

4/ 5

Pressure Relief

4/ 5

Sleep Quality

5/ 5

Stays "Cool"

4/ 5

Value

N/A

Warranty Service

N/A

This review is for Serta iDirections X5 Plush

Owned for: 4 years

Condition: Like new

35 - 44 years old

Female

Side Sleeper

100-150 lbs

Prefers Softer Feel

AYRichmond, VA

Review left on Sep 4, 2025

Ratings from this sleeper:

Back Support

3/ 5

Pressure Relief

3/ 5

Sleep Quality

4/ 5

Stays "Cool"

4/ 5

Value

N/A

Warranty Service

N/A

This review is for Serta iDirections Hybrid X1 Firm

Owned for: 4 years

Condition: Like new

55 - 64 years old

Female

Side Sleeper

200-250 lbs

Prefers Harder Feel

Acid Reflux, Arthritis, Back Pain, Hip Pain, Neck Pain, Plus Size, Sleeping Hot

Nashville, TN

Review left on Aug 20, 2025

Ratings from this sleeper:

Back Support

4/ 5

Pressure Relief

5/ 5

Sleep Quality

3/ 5

Stays "Cool"

3/ 5

Value

N/A

Warranty Service

N/A

This review is for Serta iDirections Hybrid Lacerta Pillowtop

Owned for: 10 years

Condition: Very worn

Under 25 years old

Side Sleeper

150-200 lbs

Noah COttertail, MN

Review left on Jul 7, 2025

Ratings from this sleeper:

Back Support

4/ 5

Pressure Relief

5/ 5

Sleep Quality

4/ 5

Stays "Cool"

4/ 5

Value

N/A

Warranty Service

N/A

This review is for Serta iDirections Hybrid X7 Plush

Owned for: 1-3 months

Condition: Slightly worn

Under 25 years old

Male

Side Sleeper

> 300 lbs

Prefers Softer Feel

Plus Size

Churchville, PA

Review left on Dec 26, 2024

Ratings from this sleeper:

Back Support

3/ 5

Pressure Relief

2/ 5

Sleep Quality

3/ 5

Stays "Cool"

4/ 5

Value

N/A

Warranty Service

N/A

This review is for Serta iDirections X3 Plush Hybrid

Owned for: 5 years

Condition: Moderately worn

35 - 44 years old

150-200 lbs

Back Pain

BobBaltimore, MD

Review left on Oct 8, 2024

Ratings from this sleeper:

Back Support

4/ 5

Pressure Relief

4/ 5

Sleep Quality

4/ 5

Stays "Cool"

4/ 5

Value

N/A

Warranty Service

N/A

This review is for Serta iDirections

Owned for: 15 years

Condition: Moderately worn

45 - 54 years old

Male

Side Sleeper

150-200 lbs

Prefers Medium Feel

Acid Reflux, Allergies, Arthritis, Back Pain, Neck Pain, Restless Leg, Sleep Apnea

2 3 4 5

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Serta iDirections
Mattress Ratings & Reviews

Great mattress for he money

Sleeping on a pain-free cloud!

Hammock Hell

perfect for us

Find the Right Bed

Compare Side-by-Side

Popular Mattress Comparisons

Discounts

GoodBed Cash Back

Expert Reviews

Popular Online Brands

Popular Store Brands

Write a Review

Mattress 101

The GoodBed Matching Quiz

Expert Reviews

Customer Reviews

Serta iDirections Mattress Ratings & Reviews

Great mattress for he money

Sleeping on a pain-free cloud!

Hammock Hell

perfect for us

Serta iDirections
Mattress Ratings & Reviews