Sleep Number Innovation
Mattress Ratings & Reviews

77/100

Very Good

Based on 2,109 real owner experiences with this brand.

Back Support

Pressure Relief

Sleep Quality

Stays "Cool"

Value

Warranty Service

Average Lifespan

10.4 Years

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Back Support

Pressure Relief

Sleep Quality

Stays "Cool"

Value

Warranty Service

Average Lifespan

10.4 Years

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2,109 total ratings, 15 with reviews

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Shelley HMount Juliet, TN

Review left on Apr 22, 2018

Don't get a sleep number bed!

We bought the split top king iLE with adjustable base for 8K. It was delivered (team spoke little English & made my home smell of smoke & BO). They could not get the base to work. I could not understand the delivery guys, he handed me a phone with a manager who explained they would unplug the power to the base, but mattress would work. They would replace it. Another day off of work for another delivery. I could understand the 2nd team, and they were professional. However, they were confused - seems no one communicated to them they were swapping out a base. I had to catch them up. They had to make some calls to figure out what was what, then assembled our bed, got it to work. As we slept a few weeks on the split top, we realized the gap was pulling wider and wider and there was a big space down the middle of the bed and our dogs would fall through - we called to swap out the bed for the full king (no split at top). This voids the 100 day trial when the new bed arrives. So another day off of work for the new mattress to get here - the team is another bad experience - smell of smoke & BO; cannot speak any English. They put the bed together and leave. I notice later when putting on sheets the cover that zips on the sleep number bed is ripped in 2 places - it wasn't sewn together at the factory - we take pictures and call our sales guy. We really can't take a 4th day off of work to deal with this bed. So, we agree to have them ship to us a new zip on cover - they say we can watch youtube videos on how to install it. Personally, I think they should make a weekend available to come take care of this as we paid 8K! cover arrives and I go to put it on - wrong size was sent - it made a big gap at end of zipper about 3 or 4 inches. i think it's a CA King. I'm done - ship back this cover and put on my ripped one and i'll sew it up myself. Enough time spent on this bed and days off. Advice - don't buy a sleep number bed - lots of headache. I miss my tempurpedic - it was better quality. Wish I could return this but i'm stuck

This review is for Sleep Number Innovation iLE bed

Owned for: 1-3 months

Condition: Like new

35 - 44 years old

Female

Side Sleeper

150-200 lbs

Prefers Medium Feel

Airborne Allergies, Back Pain (upper / neck), Sleeping Hot

See full review

bobOcean Isle Beach, NC

Review left on Mar 25, 2017

save your money no customer service dont trust service techs

We had to wait for over 1month for service when tech finally came to service he tried to steal part of our mattress, saying that we were missing a part. found the part rolled up in paper and stuffed in a box that he was trying to leave with, we reported him to management and they would not do anything and kept stalling a new service call. This is by far the worst customer service we have ever experienced. I would not even recommend this bed to my worst enemy.

This review is for Sleep Number Innovation i10 bed

Owned for: 3 years

Condition: Moderately worn

Over 65 years old

Male

Side Sleeper

150-200 lbs

Prefers Medium Feel

Acid Reflux, Arthritis, Back Pain (lower / middle), Restricted Mobility, Osteoporosis, Restless Leg, Sleep Apnea, Spinal Stenosis

See full review

NicoleHigh Point, NC

Review left on Jan 23, 2016

Save Your Money!!

I bought a Twin Long i8 I believe while my husband was still alive to make room for his hospital bed. I slept OK on it but don't recall the major back pain I am in now. After he passed, I still fell inside the 1 year exchange policy and upgraded to a Queen i10. So technically I have not even had my Queen upgrade mattress for 6 months! It has lost air so I called and the non-responsive customer service lady who told me that plugs should be in the mattress. First off I am a widow have no help and my back is in major pain from this bed. I had to lift and pull the mattress myself to find NO plugs. She said they would mail me some but if a technician comes out it will cost me $200. I was furious. After spending $3000 for a mattress I was not about to spend another penny when this bed did not hold up to Sleep Number so called standards. Two weeks later I call again and asked where are my plugs? She never sent them. I demanded to speak to a manager and he finally did what she should have from the beginning. I have my plugs but you can't adjust the air chamber with it since you disconnect the hose. THIS BED is RIDICULOUS. SAVE your money. I demanded that they refund me and take this bed away but they did nothing. Since my first purchase of the Twin was over a year ago I can't exchange, EVEN though the QUEEN UPGRADE I have now I ONLY had for 6 months!! I wake up every day in more back pain all over from neck to lower back. I laid on their body pillow with my whole side and back which gave me some relief. But even their "NO SHIFT" body pillow is a joke. It DOES shift. I bought another one to give the pillow another try but after this, I am done. SAVE YOUR MONEY do NOT buy any of these beds!!!!!!!

This review is for Sleep Number Innovation

Owned for: 6-12 months

Condition: Completely worn

45 - 54 years old

Female

Side Sleeper

100-150 lbs

Prefers Medium Feel

Airborne Allergies, Back Pain (lower / middle), Back Pain (upper / neck)

See full review

John

Review left on Aug 3, 2015

Not exactly what they claim it to be.

Do you like experimenting with your sleep? Do you like paying large sums of money for add ons that other products can provide for free? Do you like that half inflated air mattress, going to fall out of the bed, watch your partner bounce when you roll over feeling? This is totally the bed for you! Pros: 1. It is very easy to setup, and almost weights nothing. 2. Shipping and home delivery was super easy. 3. They give you 100 days to try out the bed. 4. Others say that if you hit your perfect number its like heaven, and you will never change it. Cons: 1. You become an experiment, if you are one of the people who do not hit their perfect number night one, you only have 99 more to try (they say to try a new number for 3-4 days you can do the math on how many sleepless, tossing filled nights that is). 2. The range of support is not as good as you would think, 100-70 is rock hard, 70-45 you can feel the ridges of the air mattress, 35-10 like sleeping on a half inflated air mattress. 3. Movement. Every tiny movement feels like a 80 dollar air mattress from walmart. (the two chambers side side by side) and forget getting anywhere near the side of the bed. 4. IQ? Seriously this is a near 1000 dollar upgrade that enabled you to control your bed with your phone and see how well you slept last night. Thats it. Pop open your app store and search for apps that do this for you... guess what... most are free. 5. Support was ok once you got into the correct queue, I called three times and waited for over 4 hours to talk to a human. High call volume? Lots of support questions? Not a good sign to me. They did finally get someone to help and they sent some more foam to pack in there. FYI they give you a hundred days to try out the bed, what they don't tell you is all the bedding you got with it, only 30 days, that home delivery, non refundable, and you are stuck with the bill to send it back. If you got an adjustable base, nope sorry. At least its air, foam, and fancy rainbow colored smoke.

This review is for Sleep Number Innovation i8 bed

Owned for: 1-3 months

Condition: Like new

35 - 44 years old

Male

Stomach Sleeper

250-300 lbs

Prefers Somewhat Softer Feel

See full review+ 1 comment

Abigail R

Review left on Mar 19, 2014

Uggggh

Worst investment ever. We bought the bed, had it shipped to us, set it up and tried it and hated it. First of all my side air chamber leaked profusely. I would set it at a certain setting at night and wake up to an empty chamber. So I call and they send out another chamber. It works but now the air pump won't fill up my husband and my side correctly. The numbers never matched the amount of air in the bed and a year later we have tried every number and found no comfort. We both wake up in constant pain. It's depressing spending so much money on complete crap. And when you call customer service, they tell you to give it time to "break in". Well conveniently that time makes it go over the crappy 90 day try out period. Wouldn't recommend to my worst enemy.

This review is for Sleep Number i9 bed

Owned for: More than 3 months

Condition: Completely worn

25 - 34 years old

Female

Back Sleeper

100-150 lbs

Prefers Medium Feel

See full review

GingerSenatobia, MS

Review left on Sep 21, 2026

Ratings from this sleeper:

Back Support

3/ 5

Pressure Relief

3/ 5

Sleep Quality

5/ 5

Stays "Cool"

4/ 5

Value

N/A

Warranty Service

N/A

This review is for Sleep Number Innovation iLE bed

Owned for: 6 years

Condition: Slightly worn

55 - 64 years old

Female

Side Sleeper

150-200 lbs

Prefers Medium Feel

Acid Reflux, Airborne Allergies, Back Pain (lower / middle), Fibromyalgia, Hip Pain, Back Pain (upper / neck), Restless Leg

Review left on Sep 16, 2026

Ratings from this sleeper:

Back Support

1/ 5

Pressure Relief

2/ 5

Sleep Quality

3/ 5

Stays "Cool"

3/ 5

Value

N/A

Warranty Service

N/A

This review is for Sleep Number Innovation

Owned for: 3 years

Condition: Like new

35 - 44 years old

Male

Side Sleeper

150-200 lbs

Prefers Somewhat Harder Feel

Back Pain (lower / middle), Hip Pain

PaulFayetteville, GA

Review left on Sep 13, 2026

Ratings from this sleeper:

Back Support

2/ 5

Pressure Relief

1/ 5

Sleep Quality

3/ 5

Stays "Cool"

2/ 5

Value

N/A

Warranty Service

N/A

This review is for Sleep Number Innovation

Owned for: 9 years

Condition: Very worn

55 - 64 years old

Male

Back Sleeper

250-300 lbs

Prefers Medium Feel

Acid Reflux, Arthritis, Back Pain (lower / middle), Hip Pain, Back Pain (upper / neck), Pinched nerve, Shoulder Pain, Sleep Apnea, Slipped Disc, Spinal Stenosis, Spondylolisthesis

Review left on Sep 9, 2026

Ratings from this sleeper:

Back Support

4/ 5

Pressure Relief

2/ 5

Sleep Quality

2/ 5

Stays "Cool"

3/ 5

Value

N/A

Warranty Service

N/A

This review is for Sleep Number Innovation i10 bed

Owned for: 3 years

Condition: Like new

45 - 54 years old

Male

Side Sleeper

150-200 lbs

Prefers Medium Feel

Acid Reflux, Back Pain (lower / middle), Back Pain (upper / neck), Shoulder Pain

James LClaremont, CA

Review left on Sep 5, 2026

Ratings from this sleeper:

Back Support

3/ 5

Pressure Relief

4/ 5

Sleep Quality

4/ 5

Stays "Cool"

4/ 5

Value

N/A

Warranty Service

N/A

This review is for Sleep Number Innovation

Condition: Completely worn

Over 65 years old

Male

Side Sleeper

200-250 lbs

Prefers Somewhat Harder Feel

Arthritis, Back Pain (lower / middle), Hip Pain, Back Pain (upper / neck), Restless Leg, Sleep Apnea

3 4 5

...

211

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Sleep Number Innovation
Mattress Ratings & Reviews

Don't get a sleep number bed!

save your money no customer service dont trust service techs

Save Your Money!!

Not exactly what they claim it to be.

Uggggh

Find the Right Bed

Compare Side-by-Side

Popular Mattress Comparisons

Discounts

GoodBed Cash Back

Expert Reviews

Popular Online Brands

Popular Store Brands

Write a Review

Mattress 101

The GoodBed Matching Quiz

Expert Reviews

Customer Reviews

Sleep Number Innovation Mattress Ratings & Reviews

Don't get a sleep number bed!

save your money no customer service dont trust service techs

Save Your Money!!

Not exactly what they claim it to be.

Uggggh

Sleep Number Innovation
Mattress Ratings & Reviews