save your money no customer service dont trust service techs
We had to wait for over 1month for service when tech finally came to service he tried to steal part of our mattress, saying that we were missing a part. found the part rolled up in paper and stuffed in a box that he was trying to leave with, we reported him to management and they would not do anything and kept stalling a new service call. This is by far the worst customer service we have ever experienced. I would not even recommend this bed to my worst enemy.
This review is for Sleep Number Innovation i10 bed
I bought a Twin Long i8 I believe while my husband was still alive to make room for his hospital bed. I slept OK on it but don't recall the major back pain I am in now. After he passed, I still fell inside the 1 year exchange policy and upgraded to a Queen i10. So technically I have not even had my Queen upgrade mattress for 6 months! It has lost air so I called and the non-responsive customer service lady who told me that plugs should be in the mattress. First off I am a widow have no help and my back is in major pain from this bed. I had to lift and pull the mattress myself to find NO plugs. She said they would mail me some but if a technician comes out it will cost me $200. I was furious. After spending $3000 for a mattress I was not about to spend another penny when this bed did not hold up to Sleep Number so called standards. Two weeks later I call again and asked where are my plugs? She never sent them. I demanded to speak to a manager and he finally did what she should have from the beginning. I have my plugs but you can't adjust the air chamber with it since you disconnect the hose. THIS BED is RIDICULOUS. SAVE your money. I demanded that they refund me and take this bed away but they did nothing. Since my first purchase of the Twin was over a year ago I can't exchange, EVEN though the QUEEN UPGRADE I have now I ONLY had for 6 months!! I wake up every day in more back pain all over from neck to lower back. I laid on their body pillow with my whole side and back which gave me some relief. But even their "NO SHIFT" body pillow is a joke. It DOES shift. I bought another one to give the pillow another try but after this, I am done. SAVE YOUR MONEY do NOT buy any of these beds!!!!!!!
Do you like experimenting with your sleep? Do you like paying large sums of money for add ons that other products can provide for free? Do you like that half inflated air mattress, going to fall out of the bed, watch your partner bounce when you roll over feeling? This is totally the bed for you!
Pros:
1. It is very easy to setup, and almost weights nothing.
2. Shipping and home delivery was super easy.
3. They give you 100 days to try out the bed.
4. Others say that if you hit your perfect number its like heaven, and you will never change it.
Cons:
1. You become an experiment, if you are one of the people who do not hit their perfect number night one, you only have 99 more to try (they say to try a new number for 3-4 days you can do the math on how many sleepless, tossing filled nights that is).
2. The range of support is not as good as you would think, 100-70 is rock hard, 70-45 you can feel the ridges of the air mattress, 35-10 like sleeping on a half inflated air mattress.
3. Movement. Every tiny movement feels like a 80 dollar air mattress from walmart. (the two chambers side side by side) and forget getting anywhere near the side of the bed.
4. IQ? Seriously this is a near 1000 dollar upgrade that enabled you to control your bed with your phone and see how well you slept last night. Thats it. Pop open your app store and search for apps that do this for you... guess what... most are free.
5. Support was ok once you got into the correct queue, I called three times and waited for over 4 hours to talk to a human. High call volume? Lots of support questions? Not a good sign to me. They did finally get someone to help and they sent some more foam to pack in there.
FYI they give you a hundred days to try out the bed, what they don't tell you is all the bedding you got with it, only 30 days, that home delivery, non refundable, and you are stuck with the bill to send it back. If you got an adjustable base, nope sorry. At least its air, foam, and fancy rainbow colored smoke.
Worst investment ever. We bought the bed, had it shipped to us, set it up and tried it and hated it. First of all my side air chamber leaked profusely. I would set it at a certain setting at night and wake up to an empty chamber. So I call and they send out another chamber. It works but now the air pump won't fill up my husband and my side correctly. The numbers never matched the amount of air in the bed and a year later we have tried every number and found no comfort. We both wake up in constant pain. It's depressing spending so much money on complete crap. And when you call customer service, they tell you to give it time to "break in". Well conveniently that time makes it go over the crappy 90 day try out period. Wouldn't recommend to my worst enemy.
