We wanted to love this late text mattress. But only after three years and I had enough impressions in it they were about 2 inches deep we had to replace it. City mattress gave us a very difficult time. They finally gave us a replacement. It has been eight years now and we probably developed 2 inch impressions at year five. It is very uncomfortable to sleep on. I'm very happy to say I'm replacing it tomorrow with a Simmons beauty rest Gabriella hybrid
Taken in by advertising, I talked my husband into our buying this mattress envisioning years of investment in our sleep comfort. Within 2 years we had impressions of our 115 and 150 body frames left in the mattress and when addressed with the retailer were provided with cheap foam pads to place underneath to compensate! Absolute crap mattress and money down the drain with bad service.
This review is for PranaSleep Om
Owned for: 8 years
Condition: Very worn
45 - 54 years old
Female
Side Sleeper
100-150 lbs
Prefers Medium Feel
Official Response
If the leveling pads did not help with your mattress, please contact the show room where you purchased so they may help you resolve your issues with the mattress.
Considering we could have bought 2 normal mattresses for the cost, we are ready to replace this at 8 yrs and have been for about 2 years. Each side is like sleeping in an unsupported hammock. The middle is comfortable but you fall to sides. I'm now sleeping in my toddlers twin IKEA mattress which is very uncomfortable but better than this thing.
This review is for PranaSleep Om
Owned for: 8 years
Condition: Moderately worn
35 - 44 years old
Female
Back Sleeper
100-150 lbs
Prefers Harder Feel
Back Pain
Official Response
Bre, please contact the City Mattress showroom where you purchased and speak to the manager. We will always work with customers to resolve any issues.
Thanks, Katie Shotwell
