Terrible Customer Service - Won't return calls / emails
We have had the mattress, for almost 8 weeks. The mattress will not hold air consistently. One side seems to lose air worse then the other. We have done everything the troubleshooting guide tells you to, and it still happens. we have reset the pump, hand tightened the hose connections and checked the o-rings. It has gone completely flat twice. The other issue is that both people have a tendency to roll to the middle. The air chambers sit right next to each other, with nothing in between. I prefer slightly softer, where my husband like slightly firmer. Both of us end up rolling towards the middle of the bed. I have called, emailed and left a live chat, but have not received any return reply's. The 100 night warranty, is void if you don't give them a chance to fix the problem, but yet, they won't contact you.
Absolutely Wonderful Air Bed! Completely Adjustable
Had Boyd lumbar waterbed before-loved it, tried sleep number and found they were not able to adjust air pressure as much as the Boyd system. Price of Boyd significantly lower for better mattress. Sleep soundly now with the Boyd Night Air 250 2-chamber. Have slept on Boyd products for 26 years and their quality is excellent. Highly recommend Boyd.
This review is for Boyd Night Air
Owned for: 1 year
Condition: Like new
55 - 64 years old
Female
Back Sleeper
150-200 lbs
Prefers Medium Feel
Acid Reflux, Allergies, Arthritis, Back Pain, Fibromyalgia, Hip Pain, Neck Pain, Restless Leg, Sleep Apnea, Sleeping Hot
it was hard to get used to, but after several months was able to get at least half of nights rest, our biggest problem now [its 6 years old], is trying to find valve parts, the mattress goes completely flat through out the night. we wake up several times through out the night to fill air because we literally are laying on the plywood bottom.
This review is for Boyd Night Air Gentle Breeze Pillow Top
