I purchased this Queens sized pillow top bed in Aug of 2013, and within months the pillow top sagged completely. Called the warranty office, and they sent someone down to measure the amount it sagged. Now, only the pillow top sagged, which is only 2 inches. I was told, it only sagged 7/8 of an inch, and it would have to sag 1 and 1/2 inches, for them to do anything about it. Well, that is the same formula used to measure the entire mattress. I now have two body indentions in the pillow top, making this new bed look old. I am only 108 lbs and my husband 185, so this should not have happened. Plus, I was told the pillow top was Memory Form, and it will always spring back, well, it is not, it is cheap foam, and it sagged. More lies from this rip off company. Their customer service dept did nothing to help, would hardly talk to me on the phone, it was like pulling teeth to get an answer out of them. Bottom line is do NOT purchase any mattresses from Simmons Mattress CO. They area a total rip off. Once they sell you the bed, you are stuck with it, their warranty is useless.
This review is for Simmons Beautyrest Anniversary Fleming Luxury Firm Super Pillow Top
